FAQ
Q. How can I create my account?
A. Please go to register page, enter necessary information and click on submit.
You will receive a comfirmation email and click the provided link to activate your account. If you don’t receive it, check the spam mailbox etc.
IMPORTANT: Do not duplicate your account as your account displays discount price etc upon subscribing to membership. Please keep your password in safe place.
Q. How can I subscribe/cancel JEC membership?
A. Please go to membership page and follow the instruction.
Q. How do I participate the auction?
A. Here’s the procedures to participate the auction.
1. Create your account if you haven’t and login to the jecstore.
2. Go to the Auction page. Choose the product you want to place your bid.
3. Move your mouse cursor over to “Bid” button and you will see “Create Bid Name” and click on the button.
4. Create your bid name.
5. Place your bid amount and click on “Bid”
Q. I encoutered error, “SQLSTATE[HY000]: General error: 2006 MySQL server has gone away” What should I do?
A. It is a error caused by server randomly. Please reload your browser and you will be fine. We”re sorry for the inconvenience.
Q. I encountered “Error 504 – Gateway Time-out” What should I do?
A. It is a error caused by server randomly. Please reload your browser and you will be fine. We”re sorry for the inconvenience.
Q. How do I read eBook purchased in JEC Store on my computer and mobile device?
A. Please read the instruction thoroughly. Click here for full instruction.